New User Exclusive: FREE Instapay in and out

Eligible Participants:

1. Promo period is extended till December 31, 2024 as approved by DTI FTEB.
2. New users who do not have an existing account and will sign up for Maya within the promo period, with a mobile number from any of the local telco providers (i.e. Globe/TM, DITO, etc), who are currently residing in the Philippines.
3. Select existing users who have had no activity in app

Earn 1x FREE InstaPay Transfer per month

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1. To qualify, eligible users must transfer funds directly from their Maya wallet balance to other bank accounts (from partner banks with no waived fees) and e-wallet via InstaPay.
2. Qualified users will receive a fixed cashback voucher worth P15
3. Qualified users can redeem the 1x InstaPay transfer. (new user = calendar month of registration).
4. Sending money from a Maya account to another Maya account is NOT included in the promo and will not be rewarded
5. Only transactions from banks with existing InstaPay fees will be qualified for the cashback. Transactions to banks with waived fees are NOT qualified from the promo.
6. Qualification of transactions and their corresponding rewards will apply on a per calendar month basis and not on a rolling 30-day period. Any unused InstaPay transfer out for the month cannot be carried over next month’s consumption. (e.g. Last day of transactions eligible for the November voucher reward is on November 30. If user doesn’t transact in November, they forfeit the March reward allocation.)
7. To Send Money from Maya to a Bank or e-Wallet
   1. Log in to your Maya account
   2. Tap "Bank Transfer" in the Home screen
   3. Select the partner bank from the list and input amount
   4. Input Recipient Details
   5. Tap “Continue”
   6. Review your Send Money transaction details
   7. Tap “Send”
   8. Wait for Maya’s confirmation via SMS

Earn 1x FREE Cash in via Instapay per month

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1. To qualify, eligible users must transfer funds directly from their bank accounts (from partner banks with no waived fees) and e-wallet (GCash only) to their Maya e-wallets via InstaPay during the promo period.
2. Select users eligible for other targeted promos may no longer be eligible for this promo at the discretion of Maya.
3. Cash in amount required is subject to source bank's minimum amount requirement.
4. Regardless of source back, a P500 cash-in to user’s Maya wallet balance is required to qualify for the cashback voucher. To qualify, steps for cashing in is as follows:
   1. Open your bank app or e-wallet and transfer via InstaPay
   2. Choose PayMaya/Maya Wallet and enter your wallet’s 11-digit mobile number
   3. Open Maya to check that you’ve received your money in the app
   4. Qualified users can only redeem the InstaPay cash in offer once from November 1, 2024 – November 30, 2024 new users (new user = calendar month of registration).
5. Qualified users will receive up to P25 cashback per voucher on their InstaPay fees when they cash in to their Maya e-wallets via InstaPay within the promo duration.
6. The maximum reward users will receive is equivalent to their banks’ or e-wallet's Instapay Cash-in fee. See InstaPay Cash-in Fee Table* below as of 31 March 2024 (InstaPay fees are dictated by partners and may change at their discretion during the promo period. However, only the fees below will be rebated for this promo).
7. The following transactions are not included in the promo and will not be rewarded
   1. Transferring of funds into the Maya e-wallet via online linked account directly within the Maya app
   2. Cashing in via over-the-counter (OTC) channels
   3. Cashing in via other e-wallets not included in the list above
8. Only transactions from banks and e-wallet with existing InstaPay cash in fees will be qualified for the cashback. Transactions from banks with waived fees are not qualified from the promo.

General Section:

1. Qualified users will receive their cashback voucher in the Maya app.
2. To redeem the cashback voucher, follow these steps:
   1. Open the Maya app and log in to your account
   2. Tap “Vouchers” in the home screen
   3. Select the voucher you want to redeem under “Available” and tap “Claim”
   4. Review the details and amount of the voucher and tap “Claim Now”
   5. You will receive a notification of the voucher redemption in-app and via SMS
   6. Redeemed voucher amount will be reflected in your Maya account balance
3. Qualified users will receive their cashback vouchers from the date of their valid transaction up to fourteen (14) days after the promo period.
4. Unused/ Unclaimed voucher will expire 60 days upon receipt.
5. This promo is applicable only to unique and valid Maya Consumer accounts registered under a unique mobile number and mobile device. User will not be eligible to participate in the promo if he/she creates multiple accounts using one mobile device. Maya reserves the right to withdraw and/or expire wrongfully rewarded cashbacks or vouchers regardless of if claimed or unclaimed by the user.
6. Maya users with duplicate accounts or who are blacklisted cannot participate in this promo. Maya reserves the right to cancel or withdraw the prize or benefit if proven to be a duplicate account or a participant is blacklisted.
7. Maya reserves the right to refuse the awarding of cashback or rewards to accounts that are proven to be invalid or fraudulent (i.e. abuse of system or weakness in the promo to win prizes or receive benefits).
8. Maya reserves the right to withdraw cashback or rewards to invalid accounts even if the user has already received the cashback or benefit.
9. Should the qualified transaction be cancelled or declined, whether the cancellation is customer- or biller-initiated, Maya reserves the right to withdraw the cashback or rewards equivalent to the cancelled payment transaction, even if the cashback has already been credited. Maya reserves the right to debit any points/cash reward credited from your balance. If your balance is insufficient to cover the amount to be withdrawn at the time of withdrawal, Maya reserves the right to debit the balance not withdrawn when your balance is sufficient.
10. Maya users with merchant accounts and those under Maya Business App (formerly known as PayMaya Negosyo) are disqualified from participating in this promo.
11. Any reward credited to the qualified user shall be deemed final unless the customer notifies Maya of mistake in crediting, such as, but not limited to: incorrect reward credited or uncredited reward, within 30 calendar days from the end of the promo period.
12. The customer must notify Maya for any complaints regarding the promo. The decision of Maya on the complaint with concurrence of DTI-FTEB shall be considered final. For clarifications and complaints relative to this promo, (+632) 8845-7788 or email support@maya.ph.
13. Maya users who have exceeded their aggregate limits may not receive their prize or cashback on time. The prize or cashback can only be credited the following month or once a user’s account balance is once again within the allowable limits – Php 50,000 for starter accounts and Php 100,000 for upgraded accounts.

DTI Fair Trade Permit No. FTEB-193624 Series of 2024