Cash In

As long as you have not reached the Php 8,000.00 monthly threshold for FREE Cash In, you will still receive your cash in fee refund.

For example:

On Day 1 you add Php 5,000.00 to your Maya account via 7-Eleven and was charged 2% or Php 100.00. The Php 100.00 cash in fee will be refunded to your account once the funds have been successfully credited to your account since you have not yet reached the Php 8,000 monthly threshold.

On Day 2, you decide to add another Php 4,000 via 7-Eleven to your account, 7-Eleven will initially charge you with a 2% cash in fee of your total amount or Php 80.00. Your new cash in transaction brings the total amount you have added to your account to Php 9,000 for the month, which means you have exceeded the Php 8,000 monthly threshold.

With this, Maya will only charge you with the 2% cash in fee of the amount that has exceeded the Php 8,000 monthly threshold, which is Php 1,000. You will receive back the Php 60.00 of the Php 80.00 cash in fee charged by our over-the-counter cash in partner. To illustrate:

Total funds added to your account on Day 1 and Day 2:

(Day 1) Php 5,000 + (Day2) Php 4,000 = Php 9,000 (Total amount added to your account)

This means you have exceeded the monthly Php 8,000 threshold by Php 1,000.

Only the amount that exceeds the limit when you added money to your account on Day 2 will be subject to the 2% convenience fee:

Php 1,000 x 2% = Php 20

Php 60.00 of the cash in fee on Day 2 will be credited back to your account.

All channels with convenience fees are applicable for cash in convenience fee refund.

Refund for cash in fees for users who have not reached the monthly Php 8,000 cash in threshold should be done within 1-3 business days.

If the amount is not credited to your Maya account after 3 business days, please feel free to reach us via the Maya Help Center at https://www.maya.ph/contact-us 

The 2% cash in service fee serves as our processing fee when you cash in via over-the-counter channels, but you will only be charged with it when you have reached your Php 8,000 monthly cash in threshold.

We highly encourage people to use digital channels such as online and mobile banking for a safer and more convenient cash in experience. As much as possible, physical cash handling during our current public health situation is strongly discouraged.

You can cash in to your Maya account with these easy steps:

1. Log into your Maya App.
2. Tap “Cash In”.
3. Select the Cash In Partner of your choice.
4. Follow the instructions given for the Cash In partner of your choice.

The fee is 2% of the total cash in amount.

Cash In via 7-Eleven:

For example, you want to add Php 1,000 to your Maya account:

> Php 1,000.00 x 2% = Php 20.00

> Php 1,000 + Php 20.00 = Php 1,020.00

You will need to pay Php 1,020.00 to the cashier at 7-Eleven for this cash in transaction. Php 1,000 will be credited to your Maya account and the Php 20.00 will be your cash in convenience fee.

Assuming that you have not reached the Php 8,000.00 monthly threshold, the Php 20.00 convenience fee will be credited back to your account via Maya refund.

However, if you have reached the threshold for the month, the Php 20.00 will be your convenience fee and will not be refunded.

Cash in via other channels:

For example, you want to add Php 1,000.00 to your Maya account: You will pay Php 1,00.00 for this cash in transaction. Php 990.00 will be credited to your Maya account and the Php 10.00 cash in convenience fee will be deducted to your cash in amount.

> Php 1,000.00 x 2% = Php 20.00

> Php 1,000.00 less Php 20.00 = Php 980.00

Assuming that you have not reached the Php 8,000.00 monthly threshold, the Php 20.00 convenience fee will be credited back to your account via Maya refund.

However, if you have reached the threshold for the month, the Php 20.00 will be your convenience fee and will not be refunded.

You can cash in up to Php 100,000.00 if your account is fully upgraded. If you wish to upgrade, you can visit https://www.maya.ph/upgrade to find out how.

To track your account limits:

1. On your Maya app, tap the menu page at the top left of your screen
2. From the menu, choose Account Limits
3. You will be able to view your Daily and Monthly limits of your account Your monthly limits will reset on the first day of the following month while daily limit resets on the next day.

Our officers will never ask you for the following:

Password or One-Time password Your PIN

Complete Card Number with CVV and Expiry Date

IMPORTANT: If anyone asks any of these information from you, you can report them to our hotline at (632) 8845-77-88 or Toll Free: 1800-1084-57788. You should also immediately change your passwords and your PINs.

Currently, you can link one account per source bank for the Cash-in via Bank feature. If you have multiple accounts with the same source bank, you’ll need to choose which one you’d like to link. If you want to link a different account from the same source bank, simply unlink the existing source bank account first, then link the new one. 

No. If your bank account is linked to another Maya account, please un-link the bank account in the said Maya account and re-link to the desired Maya account.

If there is a delay in your cash in, kindly coordinate with the Cash In center you used:

Via Bank/Financial Institution

You can contact your bank/financial institution or issuing bank directly. A possible cause of the delay is due to system interruptions. When this happens, crediting happens within three (3) banking days as both banks and Maya perform daily reconciliation.

Via Kiosk

You can call the customer support of the self-service kiosk to report the issue. Specific contact details for each kiosk can be found in the receipt generated by the machine or you can refer to these details:

Touchpay - (02) 8 232 8947 / (02) 8 459 7929 / Email: custcare@meps.ph Pay&Go - You may send your concern via the Facebook page http://www.facebook.com/payandgoph/ Zoompay - (02) 833 04148 / (632) 929 184 6001 / Email: zoompay.hd@xytrixcorp.com.ph

Via Over-the-Counter (7-Eleven, Ministop, AlfaMart, SM, Robinsons, etc)

You can follow up with the branch where you made the cash in transaction. Make sure to keep your receipt as your proof of the transaction.

Via Credit/Debit Card

Your issuing bank account will proactively process the refund within three (3) business days. If no refund is reflected to the source account within three (3) business days, you may call our hotline at (02) 8-845-7788.