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  • Paano magpadala ng pera?

    1. Pumunta sa pinakamalapit na Maya Center (Find a Maya Center) o piling partners (See here).
    2. Ibigay ang iyong buong pangalan at cellphone number, pati ng padadalahan.

      NOTE: Para sa transactions up to PhP5,000 per month, no need to present a valid ID, kailangan na lang mag-papicture sa agent. Kung hihigit na sa PhP5,000 ang iyong monthly transactions, customers need to do a one-time registration and present one primary or two secondary valid IDs.

    3. Ibigay ang perang ipapadala kasama ng service fee sa agent. See fees here.

    Success! May matatanggap ka at ang iyong padadalahan na text confirmation with the Claim Reference Number.

  • Paano mag-claim ng pera?

    1. I-ready ang natanggap na text confirmation message mula sa Maya Center.
    2. Pumunta sa pinakamalapit na Maya Center (Find a Maya Center) o piling partners (See here).
    3. Ibigay ang iyong buong pangalan, cellphone number, at Claim Reference Number.

    Note: Para sa transactions na up to PhP5,000 per month, no need to present a valid ID, kailangan na lang mag-papicture sa agent. Kung hihigit na sa PhP5,000 ang iyong monthly transactions, customers need to do a one-time registration and present one primary or two secondary valid IDs. See list of IDs here.

    Success! Siguraduhing tama at kumpleto ang na-claim na pera.

  • Saan may Maya Center?

    Para malaman ang pinakamalapit na Maya Center, click here.

  • Magkano ang service fee para magpadala ng pera sa Maya Center?

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  • May charge ba kapag nag-claim ng pera sa Maya Center?

    Free of charge ang iyong pag-claim ng pera sa Maya Center.

  • Anu-ano ang requirements para makapagpadala o makapag-claim sa Maya Center?

    • Para sa transactions na up to PhP5,000 per month, no need to present a valid ID, kailangan na lang mag-papicture sa agent.
    • Kung hihigit na sa PhP5,000 ang iyong monthly transactions, customers need to do a one-time registration and present one primary or two secondary valid IDs. See here for the complete list of IDs:
    • Primary Secondary
      • Passport
      • Driver’s License
      • National Bureau of Investigation (NBI) Clearance
      • Alien Certification of Registration / Immigrant Certificate of Registration
      • Unified Multi-Purpose ID (UMID) / Social Security System (SSS) Card
      • Professional Regulation Commission (PRC) ID
      • PhilHealth ID
      • Government Office and GOCC ID e.g. Armed Forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)
      • Postal ID (issued 2015 onwards)
      • Intergrated Bar of the Philippines ID
      • PhilSys ID / PhilID
      • Police Clearance
      • TIN ID
      • Barangay Certification
      • Government Service Insurance System (GSIS) e-Card
      • Senior Citizen Card
      • Overseas Workers Welfare Administration (OWWA) ID
      • Seaman’s Book
      • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
      • Department of Social Welfare and Development (DSWD) Certification
      • Company ID`s issued by Private Entities or Institutions registered with or supervised or regulated either by the BSP, SEC, or IC
      • Voter’s ID

  • Hanggang kailan valid ang remittance kapag hindi ito na-claim kaagad?

    Valid ang remittance transaction for up to sixty (60) days only.

    After sixty (60) days at hindi pa rin ito na-claim, makatatanggap ang sender ng SMS tungkol sa expired remittance. Tandaan, ang sender lang ang pwede mag-claim ng expired remittance. Pumunta lamang sa iyong napiling Maya Center para ma-process ang iyong request to refund the transaction. Tandaan, paid fees are non-refundable.

  • Paano kung wala akong natanggap na text ng Claim Reference Number ko o kung nabura ko ang text message na may Claim Reference Number?

    For Smart Padala transactions to be claimed anywhere (any Maya Center), tumawag sa hotline para makuha ang iyong Claim Reference Number.

    For other concerns, please call (02) 8-845-7777, 15177 toll-free for SMART and TNT, o 1-800-10-845-7777 toll-free for PLDT domestic.

  • Ano ang pwedeng gawin kapag may Maya Centers na nag- overcharge ng fees sa perang pinapadala o nagkaltas sa na-claim na pera?

    • Tumawag agad at mag-file ng report sa mga sumusunod na hotline
      • (02) 8 845 7777
      • 15177 toll-free for SMART or TNT
      • 1-800-10-845-7777 toll-free for PLDT domestic
    • Ibigay ang complete details ng transaction:
      • Maya Center Details (Store Name & 16-digit Maya Center Number)
      • Customer Details (Name & Mobile Number)
      • Experience (Charge / Rate of the Maya Center, etc.)
      • Transaction Details (Amount, Claim Reference Number, Date of Sending / Claiming Transaction)
      • Paalala: I-share lang ang natanggap na Claim Reference Number sa Maya Center agent where you will claim.

  • Sino lang ang pwedeng mag-claim gamit ang Claim Reference Number?

    Ang receiver ng remittance lamang ang pwedeng mag-claim. Dapat nakatanggap ang receiver ng Claim Reference Number (Claim Ref. No: CAXXXXXXXXXXXX). Kailangan ding pareho ang customer details na ibinigay ni sender kay agent sa ibibigay na details ni receiver.

    Paalala: I-share lang ang natanggap na Claim Reference Number sa Maya Center agent where you will claim.

  • Paano kung kailangan magpalit o mayroon kailangan palitan sa tatanggap ng Smart Padala?

    Kung mayroong typographical error sa pangalan ng receiver, kailangan tumawag ng sender sa hotline para palitan ito. Ito ay mapapalitan within 1 business day.

    Ito ang mga tatanggapin na errors na maaring palitan:

     

    Allowed
    General Guideline Correction of clerical or typographycal error.

    (A clerical or typographical error refers to an obvious mistake committed in clerical work, either in writing, copying, transcribing, or typing an entry that is harmless and innocuous, such as a misspelled name).
    Error Type Example
    Interchanged/Transposed Letters Micheal instead of Michael
    Missing Letter/Letter Omission Ann instead of Anne; Autista instead of Bautista; Jon instead of John
    Spacing Maryanne instead of Mary Anne; Delacruz instead of Dela Cruz
    Allophones or interchanged vowels (e and I, o and u) Mechelle instead of Michelle
    Spelling Variation Aubree, Aubrey, Aubri; Ralf,Ralph, Ralphe
    Abbreviation Ma. Instead of Maria
    Double Letters Anna, Ana; Johny, Johnny; Villanueva, Vilanueva
    Additional Letter/Letter Insertion Garxcia instead of Garcia; Anne instead of Ann
    Special characters (ñ, -, etc) Nina instead of Niña; Nor ashia instead of Nor-ashia; Al hajj instead of Al-hajj
    Similar sounding letters (s and z; c and k; f and p; v and b; i and y, j and h) Liza instead of Lisa; Alvarez instead of Alvares; Katapang instead of Catapang; Pernandez instead of Fernandez; Balencia instead of Valencia; Ibañez instead of Ybañez; Hesus instead of Jesus
    Silent letters Agilar instead of Aguilar; Asuncion instead of Ascuncion
    Suffix (Sr., Jr., I, II, III, IV, V, etc.) entered as part of Last Name instead of First Name Full name: Angelo Perez, Jr.
    Last name entered: Perez Jr. instead of Perez
    First name entered: Angelo instead of Angelo Jr.
    Interchanged First and Last Name during data entry First Name entered: Dela Cruz instead of Juan
    Last Name entered: Juan instead of Dela Cruz
    Not Allowed
    (Note: Maaring itong tanggapin gamit ang process ng pagpalit ng pangalan ng receiver. See below for more details.)
    General Guideline A change in the first and/or last name that may result in an explicit change in entity.
    Error Type Example
    Total Name Change Joseph to Mark; Garcia to Reyes
    Single or Multiple Letter Change that may refer to a different entity Maria to Marie; Maria to Mariel
    Removal or inclusion of Suffix (Sr., Jr., I, II, III, IV, V, etc.) Rolando instead of Rolando Jr.; Allan III instead of Allan
      • Narito ang mga hotline na maaring tawagan:
        • (02) 8 845 7777
        • 15177 toll-free for SMART or TNT
        • 1-800-10-845-7777 toll-free for PLDT domestic
    • Kung pangalan ng receiver (First Name only, Last Name only, or Full Name) ang kailangang palitan, kailangan ng sender na magbigay ng mga sumusunod:
      • Isang (1) letter of request na may kasamang signature. See template of the letter here.
      • Valid ID na ginamit sa registration (DKYC). Kailangan pareho ang signature sa iyong letter at sa iyong Valid ID.
      • Ipadala ang signed letter of request at valid ID to mayaagent@maya.ph.
      • Maghintay ng 2 business days para maprocess ang iyong request.
    • Note: Ito ang mga tatanggapin na errors sa pagpalit ng pangalan ng receiver:

  • Paano pina-process ang iyong personal data?

    • Customer and transaction information will be processed with confidentiality and in conformity with applicable rules and regulations by the PayMaya Philippines, Inc. and all of its authorized parties. For more details, please check https://maya.ph/mayacenter/privacy-policy/

  • Paano kung sa ibang customer naka-register ang cellphone number ng receiver na tatanggap ng Smart Padala?

    • Para ma-claim ng iyong receiver ang pinadalang pera, magregister lamang ulit ang receiver gamit ang tamang cellphone number at customer details.