Lovin’ that load cashback again this February!

1. The promo will run from February 1-28, 2023
2. The promo is open to existing upgraded Maya users who bought at least Php1000 worth of load from January 1-23, 2023 and will buy load during the indicated promo period.
3. Leg 1: Qualified users will get either of the following cashback rewards from February 1-28, 2023.
   1. 6% cashback on their single-receipt purchase of Smart, TNT or PLDT prepaid load with Maya. Minimum single-receipt purchase of Php99.
   2. 5% cashback on their single-receipt purchase of Globe, TM, DITO, Cherry Prepaid load. Minimum single-receipt purchase of Php99.
4. Maximum reward of Php100 per user for the Buy Load Challenge Leg 1 (5% or 6% promo).
5. Qualified users who have accumulated PHP3,000 worth of load purchases by February 18, 2023, 11:59 PM, will also get up to 10% cashback when they reach a total spend with either of the following range from February 19-28, 2023:
   1. Spend a total between Php1000-3000, get 2% cashback
   2. Spend a total between Php3001-5000, get 5% cashback
   3. Spend a total between Php5001 & up, get 10% cashback, maximum reward of Php500.
6. The following prepaid load items in the Maya app are NOT included for the promo
   1. Smart Exclusive load items
   2. Cignal prepaid load items
7. Qualified users will receive their cashback in the form of a claimable cashback voucher.
8. To redeem the cashback voucher, follow these steps:
   1. Open the Maya app and log in to your account
   2. Tap “Vouchers” in the home screen
   3. Select the voucher you want to redeem under “Available” and tap “Claim”
   4. Review the details and amount of the voucher and tap “Claim Now”
   5. You will receive a notification of the voucher redemption in-app and via SMS
   6. Redeemed voucher amount will be reflected in your Maya account balance
9. Qualified users will receive their cashback anytime from their qualified transaction to up to fourteen (14) business days after the promo period to reconcile and verify user activity with system voucher rewarding.
10. Unclaimed vouchers will expire within 30 days upon receipt of voucher.
11. This promo is applicable to unique and valid Maya accounts only. Multiple transactions/payments made from the same device using different mobile numbers will not be considered valid.
12. Users with duplicate accounts or who are blacklisted cannot participate in this promo.
13. Maya reserves the right to refuse the awarding of cashback or rewards to accounts that are proven to be invalid or fraudulent (i.e. abuse of system or weakness in the promo to win prizes or receive benefits).
14. Maya reserves the right to withdraw cashback or rewards to invalid accounts even if the user has already received the cashback or benefit.
15. Should the qualified transaction be cancelled or declined, whether the cancellation is customer- or merchant-initiated, Maya reserves the right to withdraw the cashback or rewards equivalent to the cancelled payment transaction, even if the cashback has already been credited. Maya reserves the right to debit any points/cash reward credited from your balance. If your balance is insufficient to cover the amount to be withdrawn at the time of withdrawal, Maya reserves the right to debit the balance not withdrawn when your balance is sufficient.
16. Maya users with merchant accounts and those under Maya Business App are disqualified from participating in this promo.
17. Maya users who have exceeded their aggregate limits may not receive their cashback on time. The cashback can only be credited the following month or once a user’s account balance is once again within the allowable limits – P50,000 for starter accounts and P100,000 for upgraded accounts.
18. The customer must notify Maya for any complaints regarding the promo. The decision of Maya on the complaint with concurrence of DTI-FTEB shall be considered final. For clarifications and complaints relative to this promo, please call (+632) 8845-7788 or email support@paymaya.com.
19. In the purchase of goods and services which are on promotional discount, the senior citizen can avail of the promotional discount or the discount provided under the Expanded Senior Citizens Act of 2010, whichever is higher.

DTI Fair Trade Permit No. FTEB- 160094 Series of 2023