Maya Lucky Draw Raffle

Enter our raffle on either a Japan trip, an Iphone 16 Pro Max, or Apple Airpods Pro!

Promo is open to all Maya users (KYC 1 & 0, Consumer accounts only); subject to the following:

1. All regular and contractual employees of Maya Philippines, Inc. and its third-party suppliers, Voyager Innovations, Inc. and the MVP Group of Companies, including their relatives up to second degree of consanguinity or affinity are disqualified from joining the promotion.
2. Former employees of Maya Philippines, Inc. and Voyager Innovations, Inc. whose last day of employment under these companies falls within 730 days from promo start date are disqualified from joining the promotion.
3. Maya accountholders who are blacklisted due to a violation of a Maya promo, or who has violated or is subsequently found to be in violation of any of the terms and conditions of Maya are not qualified to participate in this promo.
4. Those who are proven of or are found out to be abusing the Maya system or is proven of committing fraudulent acts to abuse the system are also not qualified to participate in the promo or receive rewards.
5. Maya users with merchant accounts and those under Maya Negosyo are disqualified from participating in this promo.
6. This promo is applicable to unique and valid Maya accounts only. Account log ins made from the same device using different mobile numbers will not be considered valid.

1. Promo period is from 1st January 2025 to December 31st 2025. 
2. The promo will run on a monthly basis where the Raffles will be available for our customers during each calendar month.
3. The same Raffle Prizes will be available for the customers to participate and win in each calendar month. For example the same 3 raffle prizes will be available in January and February and different customers can qualify to win them each month.
4. Promo is open to all KYC 1 & KYC 0 (Consumer Basic & Consumer Upgraded) - Consumer accounts only. Users which have been excluded from the promo are clearly mentioned in subsequent points (30 – 34). 
5. To become a part of the campaign, customers will have to complete the following steps 
   1. Log in to the Maya App 
   2. Click on Raffle Promo tile
   3. Select the Raffle you want to join from within the 3 Raffle options available
   4. Read the campaign mechanics and terms & conditions 
   5. Click on Add 1 Raffle Entry button at the bottom of the page 
   6. Users should have at least 1 peso on their wallet for them to be able to join the raffle. 
6. The raffle will have 3 raffle options 
   1. Raffle Option 1: Japan (Tokyo) Round Trip Ticket + Hotel Accommodation 
   2. Raffle Option 2: Apple iPhone 16 Pro Max 256GB 
   3. Raffle Option 3: Apple Airpods Pro
7. Once the customer has completed the raffle entry for 1 Raffle option, that option will go in cooldown mode and will not be accessible to the customer for a defined period of time. 
   1. Cooldown for International trip – 1 Day 
   2. Cooldown for IPhone 16 pro max – 1 Day 
   3. Cooldown for Apple airpods pro – 1 Day
8. The Prizes against each of the Raffle Options will be clearly mentioned in the app along with their coverage details 
9. Deadline to qualify for each monthly raffle will be at the last day of each month, at 11:59:59pm.
10. Raffle Winner Draw Dates: 

    Month / winner	Draw Date
    Jan winners	2/10/2025
    Feb winners	3/10/2025
    Mar winners	4/10/2025
    Apr winners	5/9/2025
    May winners	6/10/2025
    Jun winners	7/10/2025
    Jul winners	8/8/2025
    Aug winners	9/10/2025
    Sep winners	10/10/2025
    Oct winners	11/10/2025
    Nov winners	12/10/2025
    Dec winners	1/9/2025

11. A user can log multiple entries against each Raffle Option during the course of the promo 
12. Qualified users will be notified that they have successfully earned a raffle entry. 
13. A qualified user may only win a prize ONCE. If a customer has won in any 1 Raffle they will not be eligible for the prize in any other Raffle including subsequent Raffle draws for the remainder of the year.
14. Gadget raffle prizes are non-convertible and non-transferable. Travel prizes are non-transferable but can be converted to cash. Any taxes or fees related to the prize or conversion will be the shouldered by the winner 
15. For selection of winners, Maya will conduct a system supported random draw with the presence of DTI personnel for oversight
16. Winner may claim his/her prize on the Maya office, after they have been contacted and verified by the Maya representatives 
17. For logging the Raffle entry in the system, Php1 will be debited from the user’s account which will be immediately credited back to the user’s account in real-time.
18. Claiming through an authorized representative is allowed as long as they present the following
    • Authorization letter signed by winner and notarized 
    • Valid ID of winner and authorized representative 
19. Only KYC 1 Verified customers will be selected as winners. In case a KYC 0 customer gets selected as the winner then the team will forego that customer and move on to the selection of next winner till a KYC 1 verified winner is selected.
20. The promo organizer’s decision to award the prize to the selected winners is final with the concurrence of DTI-FTEB. 
21. Maya will notify the winners through their registered mail and call and SMS via their Maya-registered mobile number. Winners will be given a maximum of sixty (60) days to acknowledge receipt of the notification by responding through SMS, call, or mail. 
22. Winners must send a copy of a valid government ID to support@maya.ph within sixty (60) days upon receiving registered mail from Maya. Failure to present a valid government ID within the prescribed period will result in an unclaimed prize. Prizes that remain unclaimed after 60 days upon a winner’s acknowledgement of the notification from Maya will be forfeited in favor of Maya, with prior approval from the DTI-FTEB. 
23. With prior approval of the DTI-FTEB, Maya reserves the right to declare forfeiture of prize if the winner fails to claim the prize within the allotted period of redemption. 
24. Winners must agree to have his/her photos taken or to submit photos to Maya upon request, as part of the materials that will be produced regarding the promo. Winners agree that Maya’s use of these photos in any material must not require any further compensation from Maya.
25. Failure to comply with any of the requirements or the terms and conditions herein will have the winners forfeit their winnings with prior approval from the DTI-FTEB. 
26. Winners will be announced to the public via Maya’s official Facebook page. The promo winners will be announced anytime from date of the raffle draw to up to fourteen (14) days after the said draw.
27. This promo is applicable to unique and valid Maya accounts only. Account log ins made from the same device using different mobile numbers will not be considered valid.
28. All regular and contractual employees of Maya Philippines, Inc. and its third-party suppliers, Maya Bank Inc, Voyager Innovations, Inc. and the MVP Group of Companies, including their relatives up to second degree of consanguinity or affinity are disqualified from joining the promotion. 
29. Former employees of Maya Philippines, Inc., Maya Bank Inc. and Voyager Innovations, Inc. whose last day of employment under these companies falls within 730 days from promo start date are disqualified from joining the promotion. 
30. Maya accountholders who are blacklisted due to a violation of a Maya promo, or who has violated or is subsequently found to be in violation of any of the terms and conditions of Maya are not qualified to participate in this promo.
31. Those who are proven of or are found out to be abusing the Maya system or is proven of committing fraudulent acts to abuse the system are also not qualified to participate in the promo or receive rewards. 
32. Maya users with merchant accounts and those under Maya Negosyo are disqualified from participating in this promo.
33. In case of Prize is converted to Cash, Maya users who have exceeded their aggregate limits may not receive their cashback on time. The cashback can only be credited the following month or once a user’s account balance is once again within the allowable limits – P50,000 for starter accounts and P100,000 for upgraded accounts.

1. The customer must notify Maya for any complaints regarding the promo. The decision of Maya on the complaint with concurrence of DTI-FTEB shall be considered final. For clarifications and complaints relative to this promo, please email support@maya.ph.