Maya Cash In the Easy Way With UnionBank

Each successful cash in transaction will show as an update in your PayMaya app’s activity list. From here, you can check if the cash in fee and the credited amount in your account are correct.

If you have a regular PayMaya account, the monthly cash in limit is Php 50,000.00. On the other hand, fully upgraded accounts have a limit of Php 100,000.00 per month. To upgrade a regular account and enjoy the advantages, you can visit this page.

Yes, there is a 2% cash in fee each time you add money through UnionBank. However, if you have not reached your Php 10,000.00 monthly threshold, you can receive a refund. The convenience fee will be credited to your PayMaya account within 24 hours. Once you have gone beyond the Php 10,000.00 monthly threshold, you will no longer receive a refund for cash in transactions.

You can easily add money to your PayMaya account through UnionBank using the PayMaya app. Once you have logged in to your account, select the UnionBank logo among the available cash in partner channels and follow the instructions. As soon as the transaction has been completed, you will receive an SMS confirmation.

With PayMaya’s many cash in partners, you can easily make cashless transactions. PayMaya also lets you shop online, pay bills, and send money to your loved ones—all with a few taps on your phone. When you choose to go cashless, you also minimize physical contact and thus protect yourself against infections during the current pandemic (and even beyond).

The 2% cash in fee serves as the processing fee. This applies whether you add money to your PayMaya account through digital or over-the-counter channels. However, as mentioned, you can receive a refund if you keep your cash ins within your monthly threshold of Php 10,000.00.

We at PayMaya care about your safety and we encourage you to opt for digital transactions including cashless money transfers and online banking. This way, you can improve your health and safety by lessening physical cash handling and in-person transactions.

It’s really easy to add money to your PayMaya account via UnionBank. Simply follow these steps to transfer funds:

1. Log in to your UnionBank mobile banking app and choose “Send/Request.”
2. Select InstaPay to send money.
3. From the drop-down menu, choose “PayMaya.”
4. Input your mobile number in this format: 09XXXXXXXXX.
5. Select the purpose of your transaction and enter the desired amount.
6. Carefully review all the details you entered before tapping “Transfer.”
7. You will then be asked to type the one-time password (OTP) sent to your registered mobile number.
8. You will receive a confirmation message once the transaction is complete.

Congratulations! You can now enjoy cashless convenience with your PayMaya account.

There is a fixed fee of 2% for every successful cash in transaction. However, this amount will be credited back to your PayMaya account as long as the total amount of cash ins stay within your monthly Php 10,000.00 threshold.

If you want to cash in Php 1,000.00 through UnionBank, the computation will be as such:

Php 1,000.00 x 2% = Php 20.00
Php 1,000 - 20 = Php 980.00

When you transfer 1,000.00 through UnionBank, the credited amount in your PayMaya account will be Php 980.00. If you haven’t exceeded your monthly cash-in threshold of Php 10,000.00, then the Php 20.00 will be returned to your account via PayMaya refund. However, if you cashed in more than Php 10,000.00 for the month, the Php 20.00 in the sample computation won’t be refunded and will instead serve as the transaction’s service fee.

You will continue to pay a cash in fee until the next month when your monthly cap resets.

To help ensure that you stay within your cash in limit, you can check your account’s status by following these steps:

1. Launch the PayaMaya app on your phone and log in to your account.
2. Once you can view your home screen, tap the menu icon at the top left corner.
3. Choose “Account Limits”.
4. View your daily and monthly limits.

Keep in mind that daily cash in limits reset the following day. Meanwhile, the monthly limits and threshold reset on the first day of the succeeding month.

To ensure you receive a cash in fee refund, you need to make sure your cash ins for the month doesn’t reach the Php 10,000.00 threshold. Note that this refund only applies when you cash in through channels that charge processing fees.

All PayMaya account holders who have not cashed in over Php 10,000.00 will receive their cash in refunds within 24 after the completed transaction. If the total cash in you made for the month has not reached the threshold and the refund has not been credited to your PayMaya account within the said period, you can get in touch with any of our support channels:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

We at PayMaya want you to have the best possible experience when using the app. To ensure this, we would appreciate you informing us about all your concerns. You may contact the following official support channels:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

In the meantime, you can select other cash in partner channels to add money to your PayMaya account.

Our PayMaya agents, officers, and support staff have undergone training to ensure all businesses are conducted with utmost care and professionalism. Hence, official PayMaya agents, officers, and support staff will never ask for the following private information:

• Your password or one-time password (OTP)
• Your PIN
• Your complete card number with CVV and expiry date

IMPORTANT: If you encounter any agent or officer requesting these sensitive details, please report them to our hotline at (632) 8845-77-88 or through our toll-free number: 1800-1084-57788. We recommend immediately changing your PINs and passwords if you suspect your PayMaya account has been compromised.

For all PayMaya-related concerns, our PayMaya Customer Support team can assist you. You can reach them through the following:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares