Visit LBC for Maya Cash In Transactions

The first thing you have to do to cash in at any LBC branch is to update your PayMaya app. Then, log in and tap the Cash In icon found on the home page. Find and tap the LBC logo from the list of cash in partners, then input the amount you want to cash in and tap continue. Afterwards, visit a nearby LBC branch and follow the rest of the instructions.

LBC has more than 6,000 branches and counting. Rest assured that no matter where you are, there’s always an LBC near you to keep your PayMaya account ready for any digital payment or purchase.

PayMaya and LBC made sure to develop a hassle-free way of cashing in. Simply follow the steps below:

1. Log in to your PayMaya account.
2. Select the “Cash In” icon on the home screen.
3. Tap on the LBC logo from the list of cash in partners.
4. Enter your desired amount and press “Continue.” The app will then generate a barcode.
5. Visit the nearest LBC branch and let the staff know that you want to cash in your PayMaya account.
6. Present the barcode for scanning, together with your payment.
7. Wait for an SMS confirmation before leaving the branch.

Take note that the minimum cash in amount at LBC is Php 100.00, which will be credited instantly to your account. Nevertheless, please wait for the SMS confirmation to ensure that the transaction has been successful.

You can use the sample computation above as a reference and check the correct amount of the cash in fee. You can also check the “Recent Activities” section on your PayMaya app, found on the lower part of the home page. You can tap on the “View All” button to open the complete list of transactions, which includes a breakdown of any fees you might have paid.

In case of incorrect information or discrepancies, please contact PayMaya customer support.

PayMaya has made it easier for you to monitor your account. To check your daily and monthly limits, simply do the following:

1. Open your PayMaya app and log in.
2. Tap the Main Menu icon found on the top left corner of the home screen. If you have a verified and upgraded account, this should have a green check.
3. Tap the “Account Limits” option from the list.
4. Toggle between the “Daily” and “Monthly” tabs to see your account status.

Your daily limits are reset on the next day and your monthly limits are reset on the first day of the following month.

All PayMaya users are qualified for the cash in fee refund by default, provided that they haven’t reached the Php 10,000.00 free cash in threshold. You can expect the fee to be returned to you within 24 hours. If you’ve already reached Php 10,000.00, you will no longer be qualified to receive the refund for the month. You will be eligible again after the limit refreshes on the first day of the following month.

Take note that there are a few PayMaya cash in partners that don’t charge cash in fees. If you add money through these channels, there are no refunds because there are no fees to process.

The PayMaya team works hard to ensure that you receive quality services all the time and on time. If you haven’t received your cash in fee refund within the next day of the transaction, please contact our customer service representatives through email or Facebook Messenger:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

Authorized PayMaya representatives will NEVER ask you to share sensitive information like the ones below:

• Your password or one-time password (OTP)
• Your PIN
• Your complete card number with CVV and expiry date

We value your safety and privacy, so we made sure to provide the right training to our PayMaya agents, officers, and support staff. Rest assured that you will always be treated with professionalism and that your security is our priority.

MPORTANT: If you encounter anyone who says they are a PayMaya representative but insist that you have to give them the above-mentioned details, please don’t hesitate to report them using our hotline (632) 8845-77-88. You can also call our toll-free number 1800-1084-57788.

If you suspect that your account has been compromised, please change your passwords and PINs immediately.

Yes. All PayMaya digital and over-the-counter cash in partners have a 2% cash in fee, unless otherwise stated. The fee will be returned to your PayMaya account after 24 hours, as long as you haven’t reached or exceeded the monthly free cash in threshold of Php 10,000.00.

For those who have already cashed in Php 10,000.00 or more for the month, the 2% cash in fee will no longer be refunded. Instead, it will be treated as a convenience fee. You will again be qualified to receive a cash in fee refund the following month.

The 2% cash in fee is like a service charge you pay for the convenience of adding money through LBC or PayMaya’s other partners. Most of PayMaya’s cash in channels charge this fee, whether online or over-the-counter. However, as previously mentioned, this fee will be refunded automatically on the following day if you haven’t reached the monthly threshold.

PayMaya encourages the use of digital cash-in channels as much as possible. For those who prefer or only have access to over-the-counter options to add money, keep in mind the health and security protocols to ensure your safety.

The computation for the cash in fee is simply 2% of the cash in amount. This will not change, no matter if you’re adding Php 100.00 or Php 10,000.00 to your account. What’s more, the fee is the same for both over-the-counter and digital channels.

The 2% fee will be deducted from the amount that will be initially credited to your PayMaya account. If you haven’t reached the Php 10,000.00 cap at the time of cash in, the 2% fee will be credited back to your account on the following day.

To illustrate, here’s a sample computation for a Php 1,000.00 cash in:

Php 1,000.00 x 2% = Php 20.00
Php 1,000 - 20 = Php 980.00

This means that when you cash in Php 1,000.00, you will receive Php 980.00 on the same day. The Php 20.00 fee will be returned to your account within 24 hours if you haven’t reached the Php 10,000.00 monthly threshold. If you have already reached or exceeded this cap, then there will no longer be any refunds for the month.

The total monthly cash in limit is Php 50,000.00 for regular PayMaya accounts. The limit is increased to Php 100,000.00 if your account is fully verified and upgraded. If you want to enjoy this perk and unlock other features, visit this link to learn more.

Nevertheless, the free cash in threshold remains at Php 10,000.00. After you’ve reached this amount (either through a one-time cash in or over multiple transactions), all succeeding cash ins until you reach either Php 50,000.00 or Php 100,000.00 will no longer be qualified for the 2% cash in fee refund.

The threshold will refresh on the first day of the following month.

PayMaya has hundreds of PayMaya cash in partners nationwide. In case the LBC branch nearest you doesn’t currently offer PayMaya cash in services, you have other options to choose from. Visit this link for a growing list of digital and over-the-counter cash in channels.

For other concerns and questions about your account, feel free to get in touch with us through the following channels:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

You may get in touch with PayMaya customer service representatives through the following methods:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

Feel free to get in touch with us anytime. Rest assured that we will always treat you with the same level of care and professionalism no matter how big or small your concern.