Cash in for FREE to Maya with the BSP Coin Deposit Machine

Question 1

Is there a convenience fee to cash in to my Maya account via BSP-CoDM Kiosk?

Answer

Cashing in to your Maya account is FREE in any BSP Coin Deposit Machines.

Question 2

How do I cash in through BSP-CoDM?

Answer

You can cash in to your Maya account with these easy steps:

Look for BSP Coin Deposit Machines
Select "New Transaction"

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Tap "Proceed"

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Follow the Deposit Procedure

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Tap "Maya" from the list of destination accounts

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Log in to your Maya app and tap the “Cash In” icon on the home screen.
Search and tap the BSP-CoDM logo.
Enter the total amount shown in the Coin Deposit Machine and tap “Continue” to generate your 7-digit Cash In code.
Type in your 7-digit code in the BSP Coin Machine and press Continue.
Wait for a machine receipt and SMS confirmation before leaving the kiosk.

Question 3

Is there a Cash In limit on my account?

Answer

You can cash in up to Php 100,000.00 if your account is fully upgraded. If you wish to upgrade, you can visit maya.ph/quick-guide/upgrade to find out how.

Question 4

Is there a way I can check my Cash In Limit?

Answer

You can track your account daily and monthly cash in limits by doing the following:

Log in to your Maya Account.
Once logged in, tap on the menu page located at the top left of your screen.
Select “Account Limits”.
From here, you can view the daily and monthly limits of your Maya account.

Daily cash in limits reset on the next day while monthly cash in limits reset on the first day of the following month.

Question 5

After clicking Maya and tapping continue in the screen, it showed an error ‘Something went wrong?’ What should I do?

Answer

Make sure to keep the printed transaction receipt from the machine with the QR code and transaction number. You may use this to retry the transaction by simply clicking the "Continue a transaction" from the home screen of the BSP-CoDM Kiosk.

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To Continue a transaction:
- You may use the QR code scanner of the coin deposit machine to scan the QR printed in receipt; or
- input the transaction number also printed in the receipt
You will be asked to enter a cash in code.

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Log in to your Maya app and tap the “Cash In” icon on the home screen.
Search and tap the BSP-CoDM logo.
Enter the total amount shown in the BSP Coin Deposit Machine and tap “Continue” to generate your 7-digit Cash In code.
Type in your 7-digit code in the BSP Coin Deposit Machine and press "Continue".
Wait for a machine receipt and SMS confirmation before leaving the kiosk.

Question 6

Error ‘Something went wrong’ kept on showing even if I retried the transaction, what do I do?

Answer

If the error keeps showing, kindly retry the transaction after a few minutes. If the problem still persists you may contact customer support at +63 (02) 8 689 3599 or email at codmproject.ph@brinks.com

Question 7

I have a Maya cash in transaction concern using the BSP-CoDM. What do I do?

Answer

You may reach the customer support of the BSP Coin Deposit machine thru:

customer support hotline: +63 (02) 8 689 3599
email: codmproject.ph@brinks.com

Question 8

"Amount and Cash-In code do not match" error is showing in the BSP-CoDM, what should I do?

Answer

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When generating a Cash in code, make sure that the amount being entered in the Maya app is the same amount reflected in the BSP-CodM screen.
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Question 9

Who can I contact in case I have other questions, account information concerns, and transaction related inquiries?

Answer

For Maya related concerns, you may reach our Maya Help Center Channels via the following:

Email us at support@maya.ph
With Us (In-app Live Chat)
Hotline:
- Maya Customer Hotline: (+632) 8845-7788
- Domestic Toll-Free: 1-800-1084-57788
- Mobile: Dial *788 using your Smart mobile phone

Question 10

How do I generate a valid Cash In code?

Answer

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Follow these steps to generate a valid Cash In code.

Log in to your Maya app and tap the “Cash In” icon on the home screen.
Search and tap the BSP-CoDM logo.
Enter the total amount shown in the BSP Coin Deposit Machine and tap “Continue” to generate your 7-digit Cash In code.
Type in your 7-digit code in the BSP Coin Deposit Machine and press "Continue".

Question 11

How do I know that the officers I am talking to are official Maya agents and not ones who are out to scam me of my money?

Answer

Our officers will never ask you for the following:

Password or One-Time password
Your PIN
Complete Card Number with CVV
Expiry Date

IMPORTANT: If anyone asks any of these information from you, you can report them to our hotline at (632) 8845-77-88 or Toll Free: 1800-1084-57788. You should also immediately change your passwords and your PINs.