QR code payments have become increasingly prevalent over the years as more people now prefer to make cashless payments for their purchases. Thanks to QR codes, your business can offer a faster and more convenient way for customers to pay, thus lessening bottlenecks in the cashier line.
QR codes come in two forms: static and dynamic. Maya QR, one of our most popular payment solutions, can help your business set up a unique static QR code with the free Maya QR kit. This code can then be printed and displayed at your store's point of sale. Meanwhile, if your store uses a Maya Terminal or Maya Terminal Lite device, then you can use either to generate a dynamic QR code instead that customers can scan to pay. Both options are also QR Ph-compliant, meaning that your customers are able to use any QR-Ph participating bank and e-wallet app to scan the codes and complete their purchases.
However, there are still some users who may be unfamiliar with how QR Ph codes work and are thus unable to fully enjoy their benefits. It is then up to you and your staff to help such customers so they can have a better shopping experience at your store. Here are some of the types of individuals who may need assistance during QR payments.
1. Older Adults and Elderly Individuals
Not every generation grew up with technology readily available to them. For instance, there are seniors and some older adults who are still just getting the hang of using smartphones and digital banking solutions in general. Thus, locating and using the QR code scanning feature in their phones can prove to be confusing to them.
In such cases, make sure your staff are trained to kindly assist them in using the feature. Avoid just taking their phone and doing the scanning for them as this can be seen as rude and even a security risk to the customer, seeing as you’ll gain momentary access to their personal device or banking account. Rather, clearly explain to them the process and allow them to scan the code themselves so they can learn to use it on their own next time.
2. New Users and Technologically Challenged Individuals
While this category may also overlap with the previous one, this can be noted separately because it’s not exactly restricted to age. For some people, it may be their first time using a QR code to pay for a transaction. Meanwhile, there are also people who may have trouble with using modern technology in general and thus will likely not quite understand how a payment QR code works.
Furthermore, if a user is unfamiliar with this payment method, then they might also harbor apprehension about whether or not it is secure to use. Your staff should thus be knowledgeable enough to explain that the process is safe as it doesn’t require the buyer to share any sensitive information. In addition, all transactions are registered on their digital banking app so they can easily verify that only their purchase amount is being deducted from their account.
3. People with Disabilities
Accessibility is another factor to be considered when it comes to static QR code display placements. For example, the QR code to be scanned should be within reach of even people on wheelchairs. Meanwhile, in cases when the customer is visually impaired, staff should be ready to assist them in scanning the code. Also make sure that the code is printed large enough for it to be visible even from a distance. Those with motor impairments such as hand tremors may also need your assistance to scan the code properly. Always be ready to assist your customers with disabilities if they need it to ensure their shopping experience remains a pleasant one.
4. Children and Teens
Younger people are probably familiar with the idea of paying via QR codes already; some may even have their allowances stored in their digital wallets instead of cash. These users are then more likely to pay through digital means for their purchases such as buying food or for leisure activities such as playing in arcades or watching movies. Still, issues during the transaction can arise, such as encountering an error when scanning the code or if they're having problems with their payment app. In such cases, make sure your staff can help with troubleshooting so as to complete the purchase smoothly.
5. Foreign Residents
Foreigners who have just recently moved to the Philippines and are now living in the country may still be new to using local banking apps or digital wallets and thus need help when paying via the local QR code ecosystem. There may also be features in their digital wallet that they aren't familiar with, especially if they haven't used the app that many times yet.
Hence, make sure your staff is well prepared to answer their questions on how to facilitate the QR payment process with their chosen payment provider. This can help foreign customers better acquaint themselves with the process of local QR payments and allow them to complete their future transactions with much more confidence.
Make Payments Quick and Hassle-Free via Maya QR
Let your customers enjoy the convenience of cashless payment methods through Maya QR. Sign up for Maya Business to gain access to Maya QR and other payment solutions that Maya has to offer.
Signing up for Maya Business lets you open a Maya Business Deposit account, which enjoys an industry-leading 2.5% per annum interest rate. With this rate, a PHP 1 million deposit can earn up to PHP 25,000 in interest per year. In addition, you can send funds to suppliers and partners for free using InstaPay and PESONet, netting more savings for your business.
What’s more, your Maya Business account also qualifies you for a no-collateral Maya Flexi Loan offer of up to PHP 2 million in just 3 months. You can get better loan offers as well if you consistently use Maya for all your wallet and card transactions. This extra funding can then be invested back into your business to help it grow further.
Sign up for Maya Business today and enjoy all the benefits that Maya Business solutions have to offer.
